Terms and Conditions

Terms and conditions

© The Literacy Company ® Pathways to Write

Any and all intellectual property rights in and relating to The Literacy Company Ltd, the Service and/or the Materials are owned by The Literacy Company Ltd. Unauthorised use of those Materials including reproduction, storage, modification, distribution or republication without the prior written approval of The Literacy Company Ltd is strictly prohibited and will result in prosecution.

The names and logos of The Literacy Company Ltd and all related product and service names, designs, marks, logos and slogans are the trade names, service marks or trademarks of The Literacy Company Ltd and may not be used without the prior written approval of The Literacy Company Ltd.

Name: The Literacy Company
Email: admin@theliteracycompany.co.uk
Telephone: 07525 268875 / 07588 381891 / 07736 064037
Address: 18, Capesthorne Road, Chester, CH3 7GA

Your use of this site is subject to our Terms and Conditions and our Privacy Policy and you are deemed to have read these and have accepted their terms.

Course Bookings:
Payment Invoices will be sent following the course. If appropriate, please ensure a PO number is raised prior to the course. Payments must be made within 30 days from the date of invoice.
What happens if I need to cancel?
Please call us on 07525 268875 or email admin@theliteracycompany.co.uk
Cancellations confirmed 2 weeks before the course date will be charged an administration fee of £30. We regret that no refund can be made after that date, but it may be possible to transfer to another course or for another member of staff to attend the course.

In-School Support and Training:
Payment Invoices will be sent following the support/training or at agreed intervals for a series of support/training. If appropriate, please ensure a PO number is raised prior to the support/training. Payments must be made within 30 days from the date of invoice.
What happens if I need to cancel?
Please call us on 07525 268875 or email admin@theliteracycompany.co.uk
Cancellations for each session within the following timescales will incur charges as follows:
• Up to 7 days prior – 100% of payment due
• 8 days to 28 days prior – 50% of payment due
• 29 days to 2 months prior – an administration fee of £30 will be charged. This fee will be waived if an alternative date is re-arranged

Cancellations by The Literacy Company;
Should The Literacy Company be unable to provide training/support due to illness or circumstances beyond our control, we will not be liable for any costs incurred by the customer. We will endeavour to re-arrange training/support at a mutually convenient date.