The Literacy Company aims to ensure that all data collected is stored and processed in accordance with the General Data Protection Regulation (GDPR) that came into force in May 2018.
This policy applies to all data, regardless of whether it is in paper or electronic format.
Legislation and Guidance
Personal Data: Data from which a person can be identified, including data that, when combined with other readily available information, leads to a person being identified
Special Category Data: Data such as:
Processing: Obtaining, recording or holding data
Data subject: The person whose personal data is held or processed
Data Controller: A person or organisation that determines the purposes for which, and the manner in which, personal data is processed
Data Processor: A person, other than an employee of the data controller, who processes the data on behalf of the data controller
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
Roles and Responsibilities
The directors have overall responsibility for ensuring that The Literacy Company complies with its obligations. Day-to-day responsibilities rest with the directors. They will ensure that all staff are aware of their data protection obligations, and oversee any queries related to the storing or processing of personal data.
We hold Personal Data about our clients and potential clients.
We will only retain the data we collect for as long as is necessary to satisfy the purpose for which it has been collected.
We may share data with third parties to support the operational needs and smooth running of our company. These third parties may include, but will not be limited to, facilities providers and specialist software providers. We will not share information with anyone without consent unless the law and our policies allow us to do so. Individuals who wish to receive a copy of the information that we hold about them should make their request in writing to firstname.lastname@example.org
Data Storage and Security
Paper based records, digital records and portable electronic devices, such as laptops and hard drives that contain personal information, are compliant with GDPR and are regularly assessed by our DPO. Destruction and archiving of Personal Data procedures are also aligned to GDPR.
How to Make a Complaint
If you feel that we have mishandled your or your Personal Data at any time you can make a complaint to the directors by emailing email@example.com by or phoning 01244 445050
Alternatively, you can contact the Information Commissioners Office by visiting their website (https://ico.org.uk/make-a-complaint/) or by calling their helpline on 0303 123 1113.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in September 2023
v.6 September 2023 The Literacy Company Ltd